Microsoft Office 365 (sometimes referred to as O365) is a popular SaaS (solution-as-a-service) offering for today’s businesses. With Office 365, end-users and organizations get a robust suite of productivity tools, which include Exchange Online, OneDrive for Business, SharePoint Online, and Microsoft Teams among others. As opposed to conventional licensing and usage models for these applications, Microsoft Office 365 is hosted in the cloud, making it available anytime, anywhere – without the hassle of installing or maintaining these services.
And while Microsoft manages the physical infrastructure and network elements of Office 365, customers must be aware of their own responsibilities. Specifically, their role in protecting their data living with the suite of Office 365 solutions.
Like many SaaS providers, Microsoft follows a shared responsibility model for Office 365. This means, as a hosted service, Microsoft owns the application. They take responsibility and ownership of maintaining the underlying architecture, which includes security, reliability, and accessibility of Office 365 applications (and its functions). In doing so, Microsoft delivers a highly robust and capable SaaS platform that meets the productivity needs of many organizations. The customer, however, is responsible for their own data residing in Office 365 – making Office 365 backup and recovery a critical component in safeguarding business data. Office 365 backup is proven to both safeguard emails, messages, files, etc… living in Office 365 production environments, but also deleted customer data that is no longer accessible to users.
For this reason, Microsoft recommends third-party, dedicated protection, for long-term extended coverage of Office 365 data, found in Office 365 backup solutions.